DAY TOUR REVIEW. Overall - good, just disorganised in parts. Pick up on time & taken to the port - here's where confusion starts. There's no ONE leader in control, there's multiple people & you just find someone to help. Once we were told who our guide was, we found her & she was doing German. Long story short, we were on her list but shouldnt have been. . Thankfully, once given a group the day was smooth running. Our guide was clear, communicated everything well to the group & was visible. On our return however, there was confusion again but it was resolved quicker
I THINK -
At the port have guides holding flags of respective languages. They use flags / umbrellas to identify themselves on the trip so why not here
Ensure the office has given the driver the correct info for guests drop off. Our driver was given the wrong address for a couple. Although easily remedied - it could’ve been avoided